Help Center Troubleshooting "Not available in your area" message at checkout

"Not available in your area" message at checkout

Updated July 17, 2026 · Troubleshooting
Service areaCheck that the patient's state is enabled in the Service Area panel on the Qualiphy → Settings page.
Shipping zoneRe-save the shipping zone in WooCommerce to regenerate the coverage map.

Still stuck? We're quick to respond.

Email [email protected]. Available 7 days a week, 7 AM to 6 PM PT.