Help Center Troubleshooting Consultation popup not appearing after checkout

Consultation popup not appearing after checkout

Updated July 17, 2026 · Troubleshooting
Auto-launch disabledEnable Auto Launch in the Checkout Settings section of Qualiphy → Settings.
Exam types not enabled in the Qualiphy portalThe consultation/exam types for this clinic location must be selected in your Qualiphy portal configuration. If none are enabled, the plugin can't create the consultation and shows the fallback message instead.
Missing meeting URLCheck the order's Qualiphy section for error details — the invite may not have been sent.

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